This arises from the Damage thread already on this topic.
The lack of clarity and any form of written agreement has led to a discussion of whom is responsible for damage in transit. I am not a lawyer but have written hundreds of "Agreements in Principle" for international transactions over the years.
Maybe a simple Sales Agreement e-mail would let all the parties know whom is responsible for what.
I propose the following as a Standard BHO sales agreement for online transactions. Please let me have your comments, additions and corrections:
1. Specify IN WRITING that the seller is responsible for suitable packing, shipping and consequently any damage in transit.
2. That the Seller has X days to remedy any problems that arises in transit including loss, damage or delay.
3. The seller has contacted the shipper to deliver the goods to the buyer and is responsible for dealing with that shipper in the event of loss, damage or delay.
4. The seller is responsible for responsive communications with the buyer in the event of a problem with the instrument irrespective of whether it occurred prior to or during shipping.
5. The Buyer is responsible for documenting any visible damage to the packaging and unpacking in the presence of the delivery person (if at all possible) .
6. Any damage will be documented and immediately and that documentation will be immediately forwarded to the seller.
7. The seller will be responsible for any and all claims for damage, including the return, for full refund (including shipping charges) of the instrument..
Cya!
Bob