I recently purchased my first banjo from Instrument Alley. Had hoped to buy local, but the Instrument Alley beginner package and free shipping was too good a deal during what are some tight times. Unfortunately, they did not send the strap that is part of the deal. When I inquired about it, they replied that it was checked off as shipped, so it must've been in there.
That's it. Nothing else. I find this ridiculous. They also told me that shipping was free. When it showed up on the bill, I inquired about that. They said it would be refunded. That was about 10 days ago. Guess i'll be contacting them again tomorrow. Just curious if anyone else has any similar experiences. So frustrated!